Refund Policy

This Refund Policy outlines the terms and conditions under which AFNEXIS LLC ("we," "our," or "us") handles refund requests for our custom software development services and solutions.

At AFNEXIS, we specialize in building bespoke software solutions tailored specifically to each client's unique requirements. Every project is built from scratch according to detailed specifications approved by our clients. Due to the custom nature of our work and the significant resources invested in planning, designing, and developing each solution, our refund policy reflects industry-standard practices for custom software development.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

Nature of Our Services:

At AFNEXIS, every solution we deliver is custom-built from scratch specifically for you. We don't offer pre-made templates or off-the-shelf products. Each project undergoes a comprehensive planning and approval process before development begins.

Our Development Process:

1. Discovery & Planning: We work closely with you to understand requirements

2. Proposal & Approval: Detailed project scope, timeline, and costs are presented

3. Client Approval: You review and approve all specifications before we proceed

4. Development Begins: Once approved, our team invests significant resources into building your solution

5. Milestone Reviews: Regular updates and approvals throughout development

6. Delivery: Final product delivered according to approved specifications

Refund Policy for Custom Development:

Once you approve the project scope and development begins, refunds are NOT available. This policy exists because:

Pre-Development Cancellations:

Client Approval Protocol:

Before any development work begins, clients are required to:

Your Approval Constitutes Agreement:

By approving the project plan and specifications, you confirm that:

Change Requests:

Payment Structure:

We typically structure projects with milestone-based payments to ensure mutual accountability:

Initial Deposit (30-50%):

Milestone Payments (as agreed):

Final Payment (upon delivery):

Payment Terms:

The following are explicitly non-refundable under all circumstances:

Completed Work:

Third-Party Costs:

Professional Services:

Client-Related Circumstances:

Policy Violations:

While we maintain a strict no-refund policy for approved work, we are deeply committed to your satisfaction:

Quality Assurance:

Issue Resolution:

Client Success:

What We Guarantee:

If Issues Arise:

Rather than seeking a refund, we encourage open communication. If you're not satisfied with any aspect of the work:

1. Contact your project manager immediately

2. We'll schedule a review meeting within 24-48 hours

3. Issues will be addressed according to project agreement

4. Revisions made until specifications are met

Dispute Resolution:

We strongly encourage direct communication before initiating any payment disputes:

Chargeback Policy:

Initiating a chargeback for delivered services is considered breach of contract:

Legitimate Disputes:

If you believe you were charged incorrectly:

Payment Processing:

Rare Exceptions:

While our policy is firm, we may consider exceptions in truly exceptional circumstances:

Force Majeure Events:

AFNEXIS Performance Failures:

If we fail to deliver according to contract terms due to our fault:

Refund Process (If Applicable):

In the rare event a refund is approved:

Enterprise Agreements:

For refund requests or questions about this policy, please contact us:

Email: info@afnexis.com

Phone: +1 646-379-7856

Head Office:

69, Street 29, Zikriya Town

Multan, Pakistan

USA Branch - Colorado:

1500 N Grant St STE 4633

Denver, CO 80203, US

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM (PKT)

Monday - Friday: 9:00 AM - 5:00 PM (MST)

We strive to respond to all refund inquiries within 24-48 hours during business days.

Last Updated: February 10, 2026