Your store stays up.
Always.
99.9% uptime SLA. Under 2-hour response. 30+ stores maintained. We fix issues before your customers notice.
Afnexis Results
99.9%
uptime SLA
across all retainers
<2 hrs
response time
critical issues
30+
stores maintained
active retainers
4.9/5
client rating
30+ clients
WHAT WE BUILD
What does ongoing ecommerce support cover?
24/7 Monitoring & Uptime
Real-time alerts via Datadog and Sentry for 500 errors, checkout failures, and payment timeouts. We catch issues before your customers do.
Performance Optimization
Monthly Core Web Vitals audits, image optimization, CDN tuning, database query fixes. Every 100ms of added latency costs roughly 1% in conversion.
Security & Patching
Continuous vulnerability scanning, WAF rule management, PCI compliance. Critical CVEs patched within 24 hours. We've seen unpatched stores get hit within hours of disclosure.
Bug Fixes & Updates
Platform updates, extension compatibility testing, and regression checks. Shopify Editions, WooCommerce core updates, Magento patches. Nothing breaks on update day.
Feature Development Retainer
Monthly hour bank for new features, A/B tests, and UX improvements. No new scoping, no new contracts. Just a Slack message and we get started.
Backup & Disaster Recovery
Daily automated backups, tested restore procedures, and documented runbooks. A store doing $50K/day loses $2K per hour of downtime. We prevent that.
By Muhammad Aashir Tariq · CEO & Head of AI, Afnexis · Updated April 2026
REAL RESULTS
Numbers from real deployments.
99.9%
uptime SLA
guaranteed
<2 hrs
response time
critical issues
0
downtime incidents
18-month avg. retainer
$0
emergency weekend bills
vs. one-off agencies
"We had a Shopify Plus store crashing on every big sale. Afnexis took over in Q3 2025. Not a single downtime incident since. That's 8 months and counting."
CTO · DTC Brand · UK
HOW IT WORKS
From call to production in weeks.
Onboard
We audit your current stack, set up monitoring, document your systems, and identify the top 5 stability risks. Takes one week.
Stabilize
Fix the immediate risks first. Performance bottlenecks, security gaps, outdated dependencies. Usually resolved in weeks 2 to 4.
Maintain
Ongoing retainer. Weekly health checks, monthly audits, dedicated Slack channel. You get a report every month with actual recommendations.
PRICING
Fixed price. No surprises.
Ranges from 50+ real projects. Milestone billing. No retainers.
| Project Type | What's Included | Timeline | Starting At |
|---|---|---|---|
| Basic Support | Monitoring, security patches, 5-hour dev bank | monthly | $1.5K/mo |
| Growth Plan | Basic plus performance audits, 10-hour dev bank | monthly | $3K/mo |
| Pro Plan | Growth plus <4hr response, A/B testing, 20-hour dev bank | monthly | $6K/mo |
| Enterprise SLA | 24/7 on-call, <2hr response, dedicated engineer, unlimited patches | monthly | $12K/mo |
FAQ
Quick answers.
Which platforms do you support?
Shopify, Shopify Plus, WooCommerce, Magento 2, BigCommerce, and custom Next.js storefronts. If you're on something else, ask us.
What does the <2hr response time cover?
Checkout down, store returning 500 errors, payment processing failures, security incidents. Non-critical issues like cosmetic bugs are handled within 24 hours.
Do you handle peak seasons like Black Friday?
Yes. Pro and Enterprise plans include dedicated on-call engineers during BFCM and major sales. We run load tests and pre-warm CDN caches in advance.
Can we start with a one-month trial?
Yes. All plans are month-to-month with 30 days' notice to cancel. Most clients stay because the first incident we prevent pays for 3 months of retainer.
READY TO START?
Let's build your first agent.
30-min call. No pitch. We map the workflow and quote it.